A Guarantee in Place: STO Garant
In order to meet its statutory obligation to provide a guarantee, Xalam Tours & Travels uses STO Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets (ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl/en.
Whether STO Garant’s guarantee applies to a particular (travel) offer made by Xalam Tours & Travels is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant’s website (www.sto-garant.nl/en/downloads).
How it works
If STO Garant’s guarantee applies to your booking, you do not pay the booking amount to Xalam Tours & Travels but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to Xalam Tours & Travels on the day after your trip ends. If Xalam Tours & Travels should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.
Which product is covered by the Guarantee of STO Garant:
If a product on our website is covered by the Guarantee of STO Garant, that will clearly indicate this by stating the text “STO Garant Guarantee Applied” to that offer. In addition, we place the STO Garant logo with that offer.
STO Travel Guarantee is applicable to the following services:
1. A travel package that includes one hotel night and transfers and/or tours.
2. A travel package that takes at least 24 hours, but does not include accommodation. For example a combination of guided tours and transfers or activities.
Services that are not covered by the STO Travel Guarantee are single services including:
1. one or multiple transfers
2. canal cruises
3. tours or activities that take less than 24 hours.